About the Role
- High-impact operational leadership role
- Hybrid working arrangements
- Play a key part in ensuring workforce strategy
Workforce Planning & Performance Lead
Melbourne | Permanent Full-Time
Join Compare Club in a high-impact workforce leadership role where you’ll drive forecasting, workforce planning, intraday operations and contact centre performance across a fast-paced, multi-channel environment.
This role sits within our Contact Centre Technology & Operations Centre of Excellence and partners closely with Sales Operations, Product, Data and Platform teams to optimise workforce performance, operational delivery and customer outcomes.
You’ll play a key role in ensuring workforce strategy, channel activity and operational performance remain aligned to demand, capacity and business priorities.
What You’ll Be Doing
- Lead workforce forecasting and scheduling strategy a...
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