Workforce Management/Real Time Analyst

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

Job Description

Government Mandated Benefits

13th Month Pay

Insurance Health & Wellness

Health Insurance, Life Insurance, HMO

Company Equipment, Retirement Plan

Professional Development

Job Training, Professional Development

Job Title: Real Time Analyst Work Setup: 100% Onsite Job Summary: We are looking for a detail‑oriented and analytical Real Time Analyst (RTA) to join our Workforce Management team. The RTA will be responsible for monitoring real‑time performance, managing intraday activities, and ensuring service level targets are met. This role plays a critical part in optimizing staffing efficiency, minimizing service level risks, and supporting overall operational performance. Key Responsibilities:

• Monitor real-time queues and agent performance to ensure service levels and KPIs are achieved
• Manage in...