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About the Role
We are currently recruiting for an experience Workforce Management Real Time Analyst to join our clients team in Essen.
DUTIES AND RESPONSIBILITIES:
- Monitor and track billable hour projections, alerting management to potential risks.
- Communicate effectively with relevant teams and stakeholders.
- Coordinate and implement ad hoc events and training plans based on client needs.
- Ensure timely delivery and analysis of shrinkage, adherence, and attendance reports.
- Develop strategies to improve operations based on trends and performance data.
- Drive continuous improvement in operational efficiency.
- Maintain detailed documentation and perform analysis to guide future strategies.
REQUIREMENTS
- Fluency in English (C1 level minimum), with strong proficiency in both written and spoken communication.
- Minimum 2 years' experience in a call center, with at leas...
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