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Workforce Management Director | Dialer & Workforce Strategy Focus
Support Services Group • Metro Manila, Philippines
About the Role
Workforce Management Director (APAC) – Dialer & Workforce Strategy Focus
We're looking for an exceptional Workforce Management Director to lead our APAC WFM organization and drive end-to-end workforce optimization across forecasting, scheduling, staffing, and real-time operations. This role plays a critical part in shaping performance for outbound campaigns, ensuring dialer strategy alignment, and elevating service delivery across all channels.
If you're a strategic thinker with deep WFM expertise, dialer proficiency, and a passion for operational excellence, this is your next big opportunity.
What You'll Do
Lead WFM Operations Across APAC
+ Oversee Forecasting, Scheduling, Staffing, and Real-Time teams to ensure all KPIs—including SLAs, Occupancy, Shrinkage, Adherence, and Calls-to-Forecast—are consistently met or exceeded.
Drive Dialer Strategy & Optimization
+ Build and manage dialer strategies to maximize outbo...
We're looking for an exceptional Workforce Management Director to lead our APAC WFM organization and drive end-to-end workforce optimization across forecasting, scheduling, staffing, and real-time operations. This role plays a critical part in shaping performance for outbound campaigns, ensuring dialer strategy alignment, and elevating service delivery across all channels.
If you're a strategic thinker with deep WFM expertise, dialer proficiency, and a passion for operational excellence, this is your next big opportunity.
What You'll Do
Lead WFM Operations Across APAC
+ Oversee Forecasting, Scheduling, Staffing, and Real-Time teams to ensure all KPIs—including SLAs, Occupancy, Shrinkage, Adherence, and Calls-to-Forecast—are consistently met or exceeded.
Drive Dialer Strategy & Optimization
+ Build and manage dialer strategies to maximize outbo...
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