Workforce management assistant manager (us hours)

We are seeking a highly motivated and experienced WFM (Workforce Management) Assistant Manager to join our dynamic team. In this role, you will be responsible for managing and optimizing the day-to-day operations of the Workforce Management team. Strong leadership, in-depth knowledge of workforce management processes, and the ability to drive operational efficiency and performance are key to success in this role. Key Responsibilities & Accountabilities Lead, mentor, and support a team of WFM analysts to ensure optimal performance and high service delivery standards. Conduct regular performance reviews, provide constructive feedback, and foster continuous learning and development within the team. Forecasting & Scheduling Oversee the creation of accurate staffing forecasts based on historical data, business trends, and seasonal demands. Ensure effective scheduling of resources that balance client needs with operational efficiency. Real-Time Management Monitor real-time data, adjusting sc...