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About the Role
Workforce Director (Pooling) – Davao, Philippines
Location: Philippines, Davao
Job category: Operations Leadership
Language: English
Transcom is looking for talented individuals to join our awesome team! Be the next Workforce Director for our Transcom Davao site.
Join our Transcom Family as a Workforce Director.
Key Responsibilities
- Head a team of Workforce Managers, Supervisors, and Analysts to support Transcom Operations and Support groups
- Carry out end-to-end WFM campaign management
- Manage and maximize the usage of Transcom’s WFM tools
- Lead and manage Transcom projects that capitalize on WFM output, processes, and insights
- Provide financial and efficiency analysis, input, insights, and recommendations
Essential Duties & Responsibilities
- Responsible for Workforce Management, Client Management, & Service Delivery to Internal & External Custome...
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