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About the Role
The main job function supporting a global 24/7 Microsoft-based infrastructure across multiple datacentres (Windows Server 2022 and SQL Server 2022).
- Working in an Operations Centre, part of a team running a 24/7 shift pattern.
- Reviewing Monitoring and Alerting systems constantly. Prioritizing and escalating issues quickly and proactively, or solving issues where possible. Goal of zero downtime across critical systems.
- Escalating and communicating issues to 2nd line support (Aris IT and Blue Ion) or 3rd party organisations when necessary (Database Admins, ISP suppliers etc).
- Performing updates, installations and changes to systems; windows updates, software licenses, web site certs etc.
- Maintaining security of systems and customer data, raising any issues as soon as they occur.
- Prioritizing and troubleshooting support tickets and requests from customers, during times when other IT teams are not working. Delivering pro...
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