About the Role
Job Description
Position: Windows Administrator – Level 1(Managed Services)
Purpose of Role:
To provide 2ndor 3rdlevel technical support to Brennan IT clients, engineers and staff; 1st level monitoring and technical support to Brennan IT clients and staff. To coordinate, collaborate and escalate incidents within established timelines.
To continuously improve the Efficiency and Excellence of Service Delivery as measured by Client Satisfaction ratings.
Key activities of the role include:
Administration of Windows Server Assessments and Backup Monitoring
Maintaining KMDB for client
Execution of maintenance items out of hours (Patching)
Out Of Hours server reboots & checks
Best Practice Customer Env. Assessment
Schedule Server Assessments and review of Event Log (for MS like CS)
Print server management
User and access management (password, user management, folder acc...
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