WFM Performance Specialist: Forecasting & Resource Planning

A leading BPO company in Philippines is seeking a Process Specialist for Workforce Management. This full-time, on-site role in Pasay City involves overseeing workforce planning and collaborating with business partners to ensure efficient resource management. Candidates should have a Bachelor’s Degree and at least 3 years of experience in Workforce Management. Proficiency with WFM tools like Verint and Genesys is preferred. Benefits include HMO coverage, performance bonuses, and annual leave.
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