WFM Manager: Real-Time Forecasting & Scheduling Leader

Ubiquity is seeking a qualified workforce management professional for its Cagayan de Oro location. The successful candidate will have 3-5 years of experience in workforce operations and back office insurance claims management. Responsibilities include tracking call volumes, making strategic recommendations for productivity, and managing complex projects. Proficient use of AVAYA CMS and workforce management tools is required, and strong communication skills in English are essential. The role may involve working any shift, especially graveyard hours.
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