WFM Manager: Forecasting, Scheduling & Real-Time Ops

Atain is seeking an Assistant Manager - Workforce Management in Cape Town, South Africa. This role involves optimizing workforce efficiency, overseeing forecasting and scheduling, and providing insights for process improvements. Candidates should have a Bachelor's degree and at least 5 years of experience in a BPO environment. Strong analytical and leadership skills are required. This position offers a collaborative work culture focused on operational excellence.
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