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About the Role
Join BrokerLink as a Manager of Workforce Management, dedicated to optimizing team performance and enhancing service delivery. Leverage analytics and strategic planning in a supportive, customer-focused environment.
In this role, you will spearhead the transformation, innovation, and optimization of the WFM team. With over three years of management experience, you will analyze business results and deliver impactful forecasts to stakeholders. Your strong project management skills will aid in achieving global service targets across a multi-site operation.
Key Responsibilities:
• Lead the WFM team's transformation and optimization initiatives
• Analyze business forecasts and share insights with partners
• Review capacity plans and improve forecast accuracy
• Manage a multi-skilled environment to meet service targets
• Simplify complex WFM concepts for broader audiences
Requirements:
• Bachelor’s in Business or rela...
In this role, you will spearhead the transformation, innovation, and optimization of the WFM team. With over three years of management experience, you will analyze business results and deliver impactful forecasts to stakeholders. Your strong project management skills will aid in achieving global service targets across a multi-site operation.
Key Responsibilities:
• Lead the WFM team's transformation and optimization initiatives
• Analyze business forecasts and share insights with partners
• Review capacity plans and improve forecast accuracy
• Manage a multi-skilled environment to meet service targets
• Simplify complex WFM concepts for broader audiences
Requirements:
• Bachelor’s in Business or rela...
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