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Level 1 support operations; Manage website updates, user requests, and incident resolution; Serve as the communication bridge between users, stakeholders, and technical teams; Align user needs with team priorities and technical requirements; Monitor support performance and ensure service quality; Promote best practices in accessibility, security, and GDPR compliance.
Degree in Computer Engineering or a related field; Familiarity with:Incident Management: EasyVista (nice to have);Analytics: Matomo (nice to have);Knowledge of SEO, GDPR, and data privacy regulations; ITIL certification (nice to have); Fluent ...
About the Role
We're looking for a Support Specialist to join our Website Support team, where you'll be part of first-line support operations, manage website workflows, and ensure seamless communication between users, stakeholders, and technical teams.
Responsabilities:
Requirements and skills:
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