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Key Responsibilities
About the Role
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Job Title: Webex Contact Center Enterprise Engineer
Location(s): Chicago, IL
(Remote)
Role Overview
The WCCE Engineer is responsible for the design, implementation, and management of Cisco’s cloud-based contact center solutions. You will bridge the gap between legacy on-premises systems (like UCCE/PCCP) and modern cloud environments, ensuring seamless omnichannel customer interactions through voice, digital channels, and AI-driven automation.
Key Responsibilities
- System Administration: Configure and manage the Webex Control Hub, managing users, sites, teams, and entry points.
- Flow Design: Develop complex cal...
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