Wealth Client Service Desk Lead - Data-Driven CX

A leading financial services firm in the Philippines is seeking a CSD Manager to lead service delivery improvements within the Contact Centre. This role requires a strong candidate focused on enhancing client experiences and operational efficiency through data-driven insights and collaboration. Candidates should have over 5 years of experience in financial services and contact centre leadership, alongside a Bachelor's degree in a relevant discipline. Familiarity with Salesforce and excellent Excel skills are essential.
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