Warehouse Customer Service Representative

The candidate will be key point of contact for our customers to fulfil orders as well as to liaise with the warehouse to ensure that shipments are processed timely and accurately. All candidates will be analytical and customer service-oriented.

• Will be required to support the achievement of meeting customers’ KPI by providing high quality customer service. Effective communication with up and downstream stakeholders e.g. clients, warehouse operations, carrier brokers and other offices/facilities is essential
• Follow up with customer inquiry and provide information about services, products and to process orders
• Order creation and customer account management in SAP/WMS
• Backorder and returns management
• Coordinate with the warehouse team to ensure that operational tasks are met:
• Receiving: ensure all documentation is verified and processed appropriately, in an accurate and ...