Warehouse & Customer Service Manager

Responsibilities

• Manage daily warehouse activities including receiving, storage, picking, packing, and dispatch
• Ensure inventory accuracy through cycle counts and stock audits
• Optimize warehouse layout and processes to improve efficiency and productivity
• Monitor KPIs such as order accuracy, turnaround time, and productivity
• Act as the primary point of contact for assigned customers on operational matters
• Manage customer expectations, service level agreements (SLAs), and KPIs
• Provide timely updates on:
  • Order status
  • Inventory levels
  • Operational issues or delays
• Handle and resolve customer complaints and escalations effectively
• Conduct regular service review meetings with customers
• Collaborate with customers to improve processes and identify cost‑saving opportunities