Walk-in at HCLTech for Senior Customer Support_ Ambattur

Walk-in at HCLTech for Senior Customer Support at Ambattur on 2nd Jul 26:

Scope of the Role

:• Assisting the account manager

s• Generating the Sales Report, work on CRM tools like Oracle, Salesforce

.
Key Roles and Responsibilitie

s:• Performing data analysis for generating reports periodical

ly• Work on account related Queries at backe

nd• Work on CRM tools like Oracle and Salesforce in backe

nd• Meeting SLA and T

AT• Meet the attendance targ

et• Meet the internal Quality scor

es• Maintain a high level of professionalism with account manager / customer

s.
Skill Set Requir

ed:• Knowledge in MS Excel and PowerPo

int• Strong/Good written communication ski

lls• Ability to multitasking effectiv

ely• MS Access & SQL Proficiency is added advant