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About the Role
Responsibilities
- Lead day‑to‑day GPS Operations in GSC for migrated processes (Payments, Cheques, Screening, Time Deposits, Account Maintenance), ensuring transactions are authorised within delegated limits.
- Deliver agreed SLAs consistently, maintaining strong service levels, timelines, and customer outcomes.
- Own and drive delivery of GPS Operations change initiatives, including industry and internal projects, ensuring controlled governance and on‑time implementation.
- Build proactive engagement with internal customers and senior stakeholders in‑country and across global functions to drive service performance and continuous improvement.
- Oversee outsourced activities, ensuring service performance meets predefined standards and contractual/operational expectations.
- Strengthen quality and productivity through error tracking, root‑cause analysis, best‑practice adoption, and continuous workflow/process improvements to reduce ...
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