Visitor Services Manager

Job Title: Visitor Operations Manager

Salary: Up to £45,000 + Benefits

Location: Norfolk

We are recruiting a Visitor Services Operations Manager to lead day-to-day operations across a large-scale visitor attraction and hospitality environment. This is a hands-on leadership role focused on delivering exceptional visitor experiences, managing large operational teams, and driving the highest standards across service, presentation, safety, and commercial performance.

Key Responsibilities

• Lead and develop high-performing operational teams
• Oversee daily visitor operations across multiple departments and sites
• Deliver exceptional customer service and visitor experience standards
• Manage recruitment, training, staffing, and performance
• Drive operational efficiency, budgeting, and cost control
• Act as Duty Manager and maintain a strong onsite lead...