Virtualization SME

Program Description: Delivers end-to-end IT infrastructure support across all service tiers, including Tier 1 Help Desk, Tier 2 End User Support, and Tier 3 Server, Platform, and Network Engineering. The program provides comprehensive support for hardware, software, and network services; manages incidents, problems, and service requests; maintains continuous infrastructure monitoring and operations; oversees hardware and software lifecycle activities; and ensures coordinated escalation and resolution across all tiers to maintain service continuity and performance.

Position Description:

Provides technical leadership and engineering oversight for the design, implementation, and operation of the enterprise virtualized infrastructure, with a focus on VMware Cloud Foundation (VCF), vSphere, NSX, and hybrid cloud integration. This role serves as the escalation point for complex issues, drives architectural decisions, and ensures the environment is optimized for performance...