Virtual assistant - new customer accounts

Virtual Assistant - New Customer Accounts

Type: Full-time | Long-term Pay: $15.00/hour Schedule: Daytime shift, Monday to Friday from 9:00 AM to 6:00 PM EST, with a 1-hour unpaid lunch (40 hours).

Role Overview

At Wayline, we're reimagining property management through the power of AI, but we know that the human touch is what keeps everything running seamlessly. This role is for someone who thrives in high-responsibility situations, takes ownership without hesitation, and ensures tenants and customers feel heard and supported. If you enjoy being the reliable go-to person, solving problems directly, and backing up technology with human judgment, you'll find this role both challenging and rewarding.

What You'll Own

AI Oversight: Monitor tenant and customer conversations handled by AI, step in when clarification is needed, and ensure every interaction reflects reliability and professionalism. Direct Resolution: Address tenant or customer needs firsthand,...