Vice President, Customer Experience & Quality - APAC
Johnson Controls, Inc. • singapore, Singapore
About the Role
The VP Customer Experience & Quality – APAC is a strategic leadership role responsible for defining and driving the overall customer experience and quality strategy across the APAC region. This role oversees quality systems, customer experience programs, and operational and manufacturing and supplier quality excellence, drive key initiatives to ensure products, services, and processes meet both internal and external expectations, as well as regulatory and industry standards.
The role will partner closely with regional leadership, commercial teams, and global stakeholders to enhance customer satisfaction, strengthen quality governance, and support sustainable business growth.
Key Responsibilities 1. Strategy & Leadership- Define and implement the APAC customer experience and overall quality strategy aligned with global Quality and regional business objectives
- Lead and develop a high-performing regional qua...
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