VAS-Business Support Specialist/Controller

Durpro Workforce Solutions • durban, South-Africa

📍 Location

durban

⏰ Job Type

Full-time

📅 Posted

May 30, 2026

About the Role

                
 SUMMARY:  
-    POSITION INFO:  
 Job Purpose  Ensuring the smooth functioning of operational processes related to VAS, This position involves, troubleshooting issues, supporting daily operations, coordinating with various stakeholders eg. tech, retail operations, regional teams, retailers, and ensuring seamless service delivery.  Key Performance Indicators (KPI)    Process Optimization  
 Customer Retention and Loyalty  
 Technology and Tool Management  
 Issue Resolution  
 Customer Communication and Engagement  
 Compliance and Quality Assurance   
  Level of Decision Making     Internal Interactions     External Interactions   · Junior level of decision making. ·Omnichannel Executives ·  Retail Operations Executives · DC Marketing Teams · DC Retail Operations Teams ·  Retailers · Retail service providers / partners · Technology vendors  Key Responsibilities   

            
        

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