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About the Role
Join Vancity as a Member Experience Officer and enhance the banking journey for members in Vancouver. Focus on service excellence in personal and digital interactions.
In this part-time position, you'll be instrumental in facilitating essential financial services while providing tailored support across various channels. As a key player in member engagement, you will utilize your digital proficiency and service mindset to help members navigate their financial choices confidently.
Key Responsibilities: • Facilitate member transactions in-branch and via call center • Enhance member engagement through digital service onboarding • Conduct cashflow interviews and account openings • Provide accurate information for improved data quality • Log high-quality member insights in CRM for referrals
Requirements: • High School Diploma; desired post-secondary education • 1–2 years in customer-facing financial services roles • Proven experience in handling cash and transactio...
In this part-time position, you'll be instrumental in facilitating essential financial services while providing tailored support across various channels. As a key player in member engagement, you will utilize your digital proficiency and service mindset to help members navigate their financial choices confidently.
Key Responsibilities: • Facilitate member transactions in-branch and via call center • Enhance member engagement through digital service onboarding • Conduct cashflow interviews and account openings • Provide accurate information for improved data quality • Log high-quality member insights in CRM for referrals
Requirements: • High School Diploma; desired post-secondary education • 1–2 years in customer-facing financial services roles • Proven experience in handling cash and transactio...
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