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About the Role
- Partner with designers, product managers, and engineers to define measurable research questions that guide product decisions.
- Analyze large-scale behavioral, survey, and experimental data to understand customer journeys, pain points, and opportunities.
- Design and execute quantitative studies (e.g., surveys, log data analysis, A/B testing, multivariate testing).
- Develop and apply statistical models to evaluate usability and customer satisfaction across digital platforms.
- Create dashboards and metrics that track customer experience health over time.
- Translate complex findings into clear, actionable recommendations for stakeholders at all levels.
- Design studies that address both user behavior and attitudes<...
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