About the Role
As the Clinical Team Supervisor, you will be the frontline leader for a newly
established team of Clinical Nurses delivering Medication Therapy Management (MTM)
services to US-based Medicare & Retirement (M&R) patients.
Reporting directly to the Operations Manager, you will be responsible for the day-to-day
operational success of your team. Your primary focus will be balancing clinical quality with
contact center metrics, ensuring your nurses are supported as they transition from bedside
practice to a telephonic BPO environment. You will drive performance, foster a culture of
continuous learning, and ensure all services comply with US healthcare standards and
organizational protocols
Key Responsibilities
- Team Leadership & Coaching: Manage, coach, and mentor a team of US-licensed Clinical Nurses. Conduct regular 1:1s, performance reviews, and provide constructive feedback to ensure high-quali...
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