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About the Role
Role Overview
The USRN QA Nurse Leader is responsible for overseeing quality assurance and operational excellence within clinical workflows. This role combines leadership, staffing management, and QA functions to ensure high-quality service delivery, compliance with standards, and achievement of client SLAs.
Key Responsibilities
Operations & Leadership
- Lead and manage daily staffing, scheduling, and coverage planning to ensure optimal workforce utilization
- Serve as the primary escalation point for internal teams and client-facing concerns
- Monitor and ensure adherence to SLAs across triage and prior authorization (PA) activities
- Collaborate cross-functionally with Training, QA, and Sourcing teams to drive operational efficiency
- Prepare and present regular reports on operational performance, risks, and key metrics to stakeholders
Quality Assurance
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