About the Role
Are you a skilled Research Analyst UX looking to make a meaningful impact on the digital
customer experience? Join a dynamic delivery team where you will work closely with UX/UI
Designers, Digital Delivery stakeholders, and data specialists to provide key insights into
customer behavior.
In this role, you will be part of a significant strategy to create and maintain
premier web-based digital platforms for quoting, selling, and managing policies, ensuring the
customer has a fair representation in solving business problems and initiatives. Engaging with
senior stakeholders across the business, you will help ensure all aspects of the features
delivered meet or exceed expectations within a complex system environment.
What You Will Do:
● Conduct comprehensive UX research on digital customer experience challenges, with a
strong emphasis on quantitative methodologies including surveys, analytics, A/B testing,
and statistical an...
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