User Experience Analyst

The Technical Performance Analyst(user experience) is responsible for enhancing the user journey and experience of digital services through Interaction design research, usability evaluation, customer journey analysis, and user behavior analytics. The role identifies pain points, recommends experience improvements, supports AB testing and validation, and works with cross-functional teams to deliver intuitive, accessible, and user-centered digital experiences.

Responsibilities

• Monitor digital service performance and customer experience KPIs.
• Analyze user behavior, customer journeys, and service completion rates.
• Identify interaction issues, usability concerns, friction points, and opportunities for service improvement.
• Evaluate digital services against user centric design principles, accessibility standards, and digital best practices.
• Analyze user journeys and conversion funnels to identify drop-off points and recomme...