TSA 2 - Help Desk - Technical Support Representative - 22.01

Magellan Solutions • mandaluyong, Philippines

📍 Location

mandaluyong

⏰ Job Type

Full-time

📅 Posted

June 03, 2026

About the Role

TSA 2 - Help Desk - Technical Support Representative - 22.01 Job Openings TSA 2 - Help Desk - Technical Support Representative - 22.01 
About the job TSA 2 - Help Desk - Technical Support Representative - 22.01 BASIC FUNCTIONS:  
Full technical support role troubleshooting connectivity issues (Wi-Fi, Bluetooth, cable connection), usage and configurations on the platform, password resets, hardware troubleshooting, mobile app troubleshooting. 
Muti - channel Technical Support (call: IB & OB, chats, emails) 
Outbound for follow up 
KEY RESULT AREAS:  
FCR 
CSAT - Customer Satisfaction 
COMPETENCIES NEEDED:  
Speakers well, ability to build rapport. 
Articulate and highly comprehensible 
Must be willing to work in a high call volume environment 
High Customer Service Comms 
Empathic and Great Comms <...
            

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