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Daily completion of De-brief ensuring any service issues/failures are logged & communicated to Customer service, management team.
Ensuring all driver non-compliances are investigated & escalated accordingly.
Use of the company software to monitor performance supporting with on the road issues as required.
Ensuring all returned items are returned as per SOP.
Completion of Ad-hoc de-briefs as & when required.
Daily download of handheld scanners ensuring the condition of the any faults are reported.
All returns are coded correctly.
Completion of Ad-hoc vehicle audits.
POD & address data entry.
About the Role
Role summary
:To support the Shift Manager in completion of daily de-briefs to ensure high standards of Customer service and courier compliance with all operational processes.
Key responsibilities
Additional information on this role
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