Training Support Assistant (Admin, Mail/Courier Management, Customer Service)

This position will start off as an 8-month contract.

Location: Civil Service College, next to Buona Vista MRT

• Manage Case Management system admin operations including role assignments, basic report generation and category maintenance
• Assist with corporate gifts management and coordination
• Assist with adding and removing of Billing Contacts for organisations

• Prepare outgoing mail (registered, local and overseas) for postage
• Coordinate courier deliveries and pickups with proper record keeping
• Follow up closely to ensure timely delivery and pickup completion

• Provide professional customer service by responding to enquiries across organisation service touchpoints within Service Level Agreement
• Handle customer enquiries, support L1 on clarifications where required, and ass...