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About the Role
- Develop and deliver training programs for new hires and existing employees, focusing on product and process knowledge, customer service skills, and compliance
- Conduct needs assessments to identify training gaps and recommend appropriate training solutions
- Create training materials, including manuals, presentations, and e-learning modules, to support various learning styles.
- Facilitate training sessions using a variety of instructional techniques, such as role-playing, simulations, and group discussion
- Monitor and evaluate the effectiveness of training programs through assessments, feedback, and performance metrics.
- Collaborate with team leaders and management to ensure training aligns with business objectives and operational needs.
- Provide ongoing support and coaching to employees post-training to reinforce learning and improve performance.
- Stay updated on industry trends and best practices in training and development to c...
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