Training Specialist (Collections Account)

Role, Purpose and Scope

• The Trainer supporting the Collections Center of Excellence (COE) will develop and deliver overview/orientation training for new hires, as well as new hire technical skills training for several aspects of the COE’s business.
• The Trainer will also be responsible for the development and delivery of new skill and/or process training as required across the COE.
• Will be expected to work closely with Operations and Operations Leadership to identify training needs as they develop and ensure employee skills are maintained to deliver a consistently positive customer experience and competent employee base.
• Contribute to operational goals as required.
• Support other COEs as required.

Background, Skills, Experiences and Qualifications

· University degree or studies underway preferable or 2+ years’ work experience in an operational environment.

· Advanced English skills, bo...