Training & Quality Assurance Manager

We are looking for an experienced Training & Quality Assurance Manager to join our growing team in Lahore. In this role, you will help our international clients succeed by building strong training programs, quality standards, and operational processes. You will work directly with clients, lead training sessions, and ensure our teams deliver excellent results.

If you have 5+ years of experience in training or quality assurance within a BPO environment and want to work with international clients while growing your career, we encourage you to apply.

Client Onboarding & Implementation

• Work directly with clients to understand their business needs and convert them into operational workflows
• Lead new client programs from start to finish, ensuring smooth handover to internal teams
• Create implementation plans, process documents, and operational frameworks
• Advise clients on training, quality, and performance impr...