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Develop and provide client and new hire training to CSRs Construct and publish monthly CSR quizzes to measure team knowledge and track learning Assist with maintaining CSR knowledgebase (DCFC) as instructed Education: Bachelors Degree Experience: 5 to 10 years
About the Role
Job Description
We are looking for
Skills
Ability to speak with and relate to a wide variety of personalities
Capability to work independently
Understanding of Microsoft 365 suite
Strong understanding of client processes and programs (if promoted internally)
Familiarity with HTML & Javascript is an asset
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