About the Role
Trainer Telesales (Finance Project) | Penempatan: Solo
Job Description:
• Deliver onboarding and ongoing training programs for telesales agents.
• Develop training materials, modules, scripts, and sales guidelines.
• Conduct product knowledge, sales techniques, objection handling, and communication skills training.
• Monitor and evaluate agent performance after training sessions.
• Provide coaching, feedback, and improvement plans to increase sales performance.
• Collaborate with Team Leaders and Operations to identify training needs.
• Ensure training aligns with company targets, KPIs, and quality standards.
• Conduct refreshment training and performance improvement sessions when required.
• Prepare training reports and documentation.
Requirements:
• Proven experience as a Trainer in BPO telesales environment.
• Strong knowledge of t...
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