About the Role
Company culture :
Marketing Call Center is built around a predominantly cooperative culture, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an innovative mindset that stimulates creativity and initiative, alongside a performance-driven approach based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability. [+]
Job :
Reporting to the Training/Quality Manager, you will be responsible for the operational excellence of our teams. Your main responsibilities will be:
- Training: Deliver initial (onboarding) and continuous training (products, version updates, soft skills) to customer advisors.
- Educational Engineering: Design and update training modules, educational materials, and evaluation q...
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