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About the Role
Trainer - Bacolod, Philippines (Pooling)
Location: Philippines, Bacolod City
Job category: Operations
Language: English
Transcom is looking for talented individuals like you to join our awesome team! Be the next Trainer for our Transcom Bacolod site. Join our Transcom Family as a Trainer!
Responsibilities
- Facilitate new hire training programs focused on product knowledge, customer service skills, financial regulations, and system navigation.
- Deliver upskilling, cross-training, and refresher sessions to ensure agents stay aligned with evolving FinTech policies and processes.
- Assess learner progress through tests, role-plays, and live monitoring, providing coaching and feedback to ensure readiness.
- Collaborate with Operations, Quality, and Client teams to identify performance gaps and develop targeted training interventions.
- Create and update training materials, knowledge bases, ...
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