Trading Data Platform Support Engineer

We are seeking a proactive and detail-oriented Application Support Engineer to join our dynamic Data Platform & Applications team in Geneva, supporting mission-critical data platform applications in a fast-paced energy trading environment. As part of a global support team, you will provide Level 1 (L1) and Level 2 (L2) support, ensuring high availability, reliability, and performance of our data platforms. You will collaborate closely with application development teams, infrastructure teams, and business users across multiple regions to resolve incidents, manage service requests, and drive continuous improvement in support processes.

Key Responsibilities:

• Provide L1 and L2 support for data platform applications, including incident triage, troubleshooting, and resolution.
• Monitor application health, performance, and data flows using monitoring tools and dashboards.
• Respond to and resolve user queries, iss...