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About the Role
YOUR ROLE
- Provide Level 1 and Level 2 support for FX trading applications, ensuring stability, availability, and optimal performance for Front Office users.
- Investigate, diagnose, and resolve production incidents impacting trading activities in a timely and efficient manner.
- Act as the main point of contact between traders, business users, internal IT teams, infrastructure teams, and external vendors.
- Monitor trading application health, interfaces, market connectivity, and production flows to proactively identify issues.
- Support production releases, testing activities, change management, and post‑release validations.
- Contribute to continuous improvement initiatives through incident trend analysis, root cause investigations, and maintenance of operational documentation.
YOUR PROFILE
- Bachelor’s or Master’s degree in Information Technology, Financial Engineering, Finance, or a related field, with ...
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