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Manage global trading platform readiness: pre-trading & post-trading
Provide monitoring and support for end to end transaction flow across the trading platform
Quickly identify, analyze and correct alerts & issues and/or escalate to minimize trade flow impact and preempt outages
Incident management: create and send reports following established process
Intensive interaction with trading community, back office operations, brokers, exchanges, development and infrastructure teams
Support scheduled changes: application deployments, network implementations and server maintenance
Oversee automated processes, scheduled jobs and regular reports
Manage users’ requests: track requests, review approvals, updates, resolution, closure, etc.
Identify inefficiencies such as repetitive activities, manual processes and suboptimum tools/workflows to drive continuous imp...
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