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specific Service or Core Network domain. (CS/PS/Fixed Voice Network
Cores, VAS and Applications, Security Platforms)
Ensures the delivery of high-quality technical support and services to
meet customer needs.
About the Role
Description
Manages the day-to-day operations of Level 2 Support teams for aspecific Service or Core Network domain. (CS/PS/Fixed Voice Network
Cores, VAS and Applications, Security Platforms)
Ensures the delivery of high-quality technical support and services to
meet customer needs.
DUTIES AND RESPONSIBILITIES:
Responsible for managing the delivery and fulfillment of support and services provided by
Technical Managers and Senior Engineers.
Provides guidance and leadership in the overall resolution of complex issues and
complaints related to services and Telco Core Network Equipment. Ensures right resources
are assigned to the incident resolution, issue handling and projects support/acceptance.
Oversees the execution of business supporting processes, standards and guidelines to
maintain operational efficiency.
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