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What You’ll Do
Client Support & Ticket Management
About the Role
DenaliTEK is looking for a driven and client-focused Tier 2 Service Technician to join our Operations team. This role is ideal for someone who thrives in a fast-paced MSP environment, enjoys solving technical problems, and takes pride in delivering exceptional customer service.
As a Tier 2 Service Technician, you’ll serve as a trusted escalation point for client support issues while helping maintain the high standards and “White Glove Service” experience our clients expect from DenaliTEK.
What You’ll Do
Client Support & Ticket Management
- Troubleshoot and resolve desktop, Microsoft 365, networking, and user support issues
- Manage and prioritize service tickets while maintaining accurate documentation
- Deliver timely, professional communication to clients throughout the support process
- Escalate complex infrastructure or vendor-related issues appropriately
- Ensure tickets meet SLA ex...
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