Tier 2 Service Desk Technician

Ignite IT is seeking a Tier 2 Desk Side Support Specialist to provide technical and administrative support for IT operations in Washington, DC. The ideal candidate will have a Bachelor’s degree, 3+ years of experience supporting business, technical, and IT personnel, and a proven record of reliability and professionalism. This position combines hands-on IT systems support with administrative coordination to ensure efficient daily operations and project success.

Requirements

·       Provide Tier 2 desk side and remote support for end-user systems, peripherals, and network connectivity.

·       Diagnose and resolve complex issues involving Windows OS, Active Directory, AVD performance, SCCM client health, BitLocker recovery, and Intune-managed devices.

·       Perform system imaging, patch deployment, and configuration management using SCCM and Intune.

·       Manage user accounts, permissions, and group policies in Microsoft 365 a...