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About the Role
Job Description
In this role, you will provide Tier 2 technical support for end-user devices, applications, and systems, serving as an escalation point for Tier 1 support while assisting with incident resolution. Day to day, you will troubleshoot and resolve issues across desktops, laptops, and mobile devices, supporting both Windows and macOS environments as well as common enterprise applications. You will administer Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint, diagnose network connectivity issues related to LAN/WAN, VPN, and Wi‑Fi, and manage user accounts, permissions, and access within Active Directory and Entra ID. This role also involves imaging, deploying, and maintaining end-user devices, documenting incidents and resolutions in the ticketing system, collaborating closely with Tier 1, Tier 3, and infrastructure teams, and delivering excellent customer service through clear and professional communication with end users.
We are a company ...
In this role, you will provide Tier 2 technical support for end-user devices, applications, and systems, serving as an escalation point for Tier 1 support while assisting with incident resolution. Day to day, you will troubleshoot and resolve issues across desktops, laptops, and mobile devices, supporting both Windows and macOS environments as well as common enterprise applications. You will administer Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint, diagnose network connectivity issues related to LAN/WAN, VPN, and Wi‑Fi, and manage user accounts, permissions, and access within Active Directory and Entra ID. This role also involves imaging, deploying, and maintaining end-user devices, documenting incidents and resolutions in the ticketing system, collaborating closely with Tier 1, Tier 3, and infrastructure teams, and delivering excellent customer service through clear and professional communication with end users.
We are a company ...
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