Tier 2 Help Desk Analyst

Keeran Networks is a rapidly growing Managed Services Provider headquartered in Edmonton. We have an excellent team, great work environment and wonderful clients to work with. We are currently seeking a full-time Help Desk Analyst (Tier 2) to be based in our Edmonton office.

As a Managed Services Provider, we tend to be exposed to more technologies than most internal IT positions, and we certainly support a broader variety of network environments. The pace and demands of our environment are also much greater than an internal IT position. The successfully candidate will be a highly organized individual who is a great communicator.

Job Description

• Provide exceptional front line support to clients from many different industries, ranging from dental offices to car dealerships
• Deal with tickets escalated from tier 1, and mentor staff at tier 1
• Interact with clients remotely via telephone (60%) and in person at their locations (40%)