Tier 1 Support Team Lead

About the job Tier 1 (T1) Support Team Lead

We are seeking a proactive and experienced Tier 1 Support Team Lead to join our growing REST SOLUTION team. This role is critical to ensuring excellent first-line support, leading a team of Tier 1 engineers, and acting as the operational and technical bridge between users, the Tier 2 team, and operation management.

Key Responsibilities

• Provide guidance, mentorship, and supervision to Tier 1 support team.
• Coordinate the daily activities of the Tier 1 team, including assigning tasks, managing workload, and ensuring adequate coverage.
• Ensure that timesheets are completed with necessary information and submitted in a timely manner.
• Conduct regular team meetings to communicate updates, address issues, and foster a collaborative team environment.
• Ensure that the team is fully equipped with necessary skills, knowledge and tools to deliver the services.
• Manage w...