Tier 1 Service Desk Technician

Position Summary:

We are seeking a dedicated and customer-focused Tier 1 Service Desk Technician to join our team. This role involves providing first-line technical support by handling inbound calls, resolving issues promptly, and ensuring client satisfaction. The ideal candidate has a strong phone presence, excellent communication skills, and a proactive approach to troubleshooting and de-escalating concerns.

Job Details:

Work from Home

• Mon - Fri 8 AM to 5 PM EST (8 PM to 5 AM PHT)

*Following US Holidays

Responsibilities:

• Inbound Call Handling: Serve as the first point of contact for clients, prioritizing inbound calls and addressing issues promptly.
• Troubleshooting: Diagnose and resolve technical issues within a 30-minute window before escalating to Tier 2 support.
• Microsoft 365 Administration: Manage accounts and licensing eff...